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Home / Privacy & Cookies

Privacy and Cookie Policy

Laatst bijgewerkt: 13 May 2026

This privacy and cookie policy explains how PyroProducts (MVDL Group B.V.) processes your personal data, which cookies we use, and what rights you have.

Table of contents
  • About our privacy and cookie policy
  • Shopify
  • Klaviyo
  • Microsoft Office 365
  • Mollie
  • Klarna
  • WebwinkelKeur
  • PostNL
  • DHL
  • MoneyMonk
  • Bol.com
  • Amazon
  • Purpose of data processing
  • Retention periods
  • Your rights regarding personal data
  • What are cookies and which ones do we use?
  • Google Analytics
  • Klaviyo tracking
  • Changes to the privacy policy
  • Contact details
Introduction

About our privacy and cookie policy

MVDL Group B.V. (trade name PyroProducts) takes your privacy seriously. We only process data we need for (improving) our services, and handle the information we collect about you and your use of our services with care. We never share your data with third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by MVDL Group B.V. The effective date of these terms is 13 May 2026. Publishing a new version supersedes all previous versions.

This policy describes what data we collect about you, what it is used for, and with whom and under what conditions it may be shared with third parties. We also explain how we store your data, how we protect it against misuse, and what rights you have regarding the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy officer at info@pyroproducts.nl.

Webshop software

Shopify

Our online store is built with Shopify. Personal data you provide to us for our services is shared with this party. Shopify has access to your data solely to provide us with (technical) support and will never use it for any other purpose.

Under our agreement with Shopify, they are required to implement appropriate security measures. Shopify uses cookies to collect technical information about your use of the software. Shopify is based in Canada and may process data outside the EU, which is safeguarded through appropriate measures such as Standard Contractual Clauses.

Email and mailing lists

Klaviyo

Our website uses Klaviyo, a third-party service that handles email traffic from our website and the sending of newsletters. All confirmation emails you receive from our website and web forms are sent via Klaviyo's servers.

Klaviyo will never use your name or email address for its own purposes. Every automated email sent through our website includes an 'unsubscribe' link at the bottom. Clicking it will stop any further emails from our website, which may affect certain website functionality.

Your personal data is stored securely by Klaviyo. Klaviyo uses cookies and other internet technologies to track whether emails are opened and read. Klaviyo reserves the right to use your data to further improve its service and, in that context, to share information with third parties.

Klaviyo is based in the United States. Data processing outside the EU is safeguarded through appropriate measures such as Standard Contractual Clauses and the EU-US Data Privacy Framework.

Business email

Microsoft Office 365

We use the services of Microsoft Office 365 for our regular business email communication. This provider has implemented appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Microsoft does not have access to our mailbox, and we treat all our email communication confidentially.

Payments

Mollie

For processing (part of) the payments in our web store, we use the Mollie platform. Mollie processes your name, address, and place of residence, as well as your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organisational measures to protect your personal data.

Mollie reserves the right to use your data to further improve its services and, in that context, to share (anonymised) data with third parties. All safeguards mentioned above regarding the protection of your personal data also apply to the parts of Mollie's service for which they engage third parties. Mollie does not retain your data longer than permitted under statutory retention periods.

Payments

Klarna

For processing (part of) the payments in our web store, we use the Klarna platform. Klarna processes your name, address, and place of residence, as well as your payment details such as your bank account or credit card number. Klarna has taken appropriate technical and organisational measures to protect your personal data.

If you apply for deferred payment (a credit facility), Klarna shares personal data and information about your financial position with credit reference agencies. All safeguards mentioned above regarding the protection of your personal data also apply to the parts of Klarna's service for which they engage third parties. Klarna does not retain your data longer than permitted under statutory retention periods.

Reviews

WebwinkelKeur

We collect reviews through the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this information with us so that we can link the review to your order. In some cases, WebwinkelKeur may contact you for further clarification on your review.

If we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this information solely to invite you to leave a review. WebwinkelKeur has taken appropriate technical and organisational measures to protect your personal data.

Shipping

PostNL

When you place an order with us, it is our responsibility to ensure your package is delivered to you. We use PostNL to carry out deliveries. To do so, we need to share your name and address details with PostNL.

PostNL uses this information solely to fulfil the agreement. Where PostNL engages subcontractors, your data will also be made available to those parties.

Shipping

DHL

When you place an order with us, it is our responsibility to ensure your package is delivered to you. We use DHL to carry out our deliveries. To do so, we need to share your name, address, and city of residence with DHL.

DHL uses this information solely to fulfil the agreement. If DHL engages subcontractors, DHL will also make your data available to those parties.

Accounting

MoneyMonk

For our administration and bookkeeping, we use the services of MoneyMonk. We share your name, address details, and order information with them. This data is used to process sales invoices.

Your personal data is transmitted and stored securely. MoneyMonk has put in place the necessary technical and organisational measures to protect your data against loss and unauthorised use. MoneyMonk is bound by a duty of confidentiality and will handle your data accordingly.

External sales channels

Bol.com

We sell (some of) our products through the Bol.com platform. If you place an order through this platform, Bol.com will share your order and personal details with us. We use this information to process your order.

We treat your data confidentially and have put appropriate technical and organisational measures in place to protect it against loss and unauthorised use.

External sales channels

Amazon

We sell (some of) our products through the Amazon platform. When you place an order through this platform, Amazon shares your order and personal details with us. We use this information to fulfil your order.

We treat your data confidentially and have put appropriate technical and organisational measures in place to protect it against loss and unauthorised use.

Purpose

Purpose of data processing

General purpose of processing

We use your data solely to provide our services. This means the purpose of processing is always directly related to your order or request. We do not use your data for (targeted) marketing without your explicit consent.

If you share data with us and we wish to contact you at a later time for any reason other than your own request, we will ask for your explicit permission first. Your data is not shared with third parties, except to meet our accounting and other administrative obligations. All such third parties are bound by confidentiality.

Automatically collected data

Data collected automatically by our website is processed to help us further improve our services. This data (such as your IP address, web browser, and operating system) does not constitute personal data.

Cooperation with tax and criminal investigations

In certain circumstances, MVDL Group B.V. may be legally required to share your data in connection with a tax or criminal investigation by a government authority. In such cases we are obliged to share your data, but we will resist this to the fullest extent the law allows.

Storage

Retention periods

We retain your data for as long as you are our customer. This means we keep your customer profile until you let us know you no longer wish to use our services. When you do, we will also treat this as a request to be forgotten.

We do not keep your data for longer than two years from the last contact or transaction, unless we are legally required to do so. Under applicable administrative obligations, we must retain invoices containing your (personal) data for the duration of the relevant statutory period (in the Netherlands, 7 years for tax records).

Your rights

Your rights regarding personal data

Under applicable Dutch and European law, you as a data subject have certain rights regarding the personal data processed by or on our behalf. Below we explain what these rights are and how you can exercise them.

To prevent misuse, we generally send copies of your data only to the email address we already hold for you. If you would like to receive the data at a different email address or by post, we will ask you to verify your identity.

You always have the right to lodge a complaint with the Data Protection Authority if you believe we are handling your personal data incorrectly.

Right of access

You always have the right to view the personal data we process that relates to you or can be traced back to you. You can submit a request to our privacy contact. You will receive a response within 30 days.

Right of rectification

You always have the right to have the personal data we process that relates to you or can be traced back to you corrected. You can submit a request to our privacy contact. You will receive a response within 30 days.

Right to restriction of processing

You always have the right to restrict the processing of personal data we handle that relates to you or can be traced back to you. You can submit a request to our privacy contact.

Right to data portability

You always have the right to have the personal data we process that relates to you or can be traced back to you transferred to another party. In such a case, we will in all likelihood be unable to continue providing our service, as the secure linking of data files can no longer be guaranteed.

Right to object and other rights

In applicable cases, you have the right to object to the processing of your personal data by or on behalf of MVDL Group B.V. If you object, we will immediately suspend data processing pending the resolution of your objection.

You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in a manner that would engage this right.

Cookies

What are cookies and which ones do we use?

A cookie is a small text file stored in your browser the first time you visit our website. We use cookies for purely technical purposes to ensure the website works correctly and, for example, to remember your preferences. We also place cookies that track your browsing behaviour so we can offer you tailored content.

We use the following types of cookies:

Functional cookies

These cookies are essential for the website to function. They allow you to keep products in your basket, log in to your account, and complete the checkout process. No consent is required for these cookies.

Analytical cookies

We use analytical cookies to understand how visitors use our website so we can improve the user experience. These cookies are only placed once you have given your consent via our cookie banner.

Marketing cookies

Marketing cookies track your browsing behaviour and use it to show you relevant content or advertisements. These cookies are only placed once you have given your consent via our cookie banner.

Managing cookies

When you first visited our website, we informed you about these cookies and asked for your consent. You can withdraw or adjust your consent at any time via the cookie settings at the bottom of our website. You can also delete cookies at any time through your browser settings.

Cookies

Google Analytics

Cookies from the American company Google are placed via our website as part of the 'Analytics' service. We use this service to track and receive reports on how visitors use the website.

This processor may be required by applicable laws and regulations to provide access to this data. We collect information about your browsing behavior and share this data with Google. Google may interpret this information in conjunction with other datasets and thereby track your movements on the internet. Google uses this information to offer targeted advertisements (Google Ads) and other Google services and products.

Google Analytics is only activated after you have given consent via our cookie banner.

Cookies

Klaviyo tracking

Klaviyo places cookies to measure the effectiveness of our email campaigns. This includes tracking whether you have opened an email, clicked on a link, or made a purchase after receiving an email. We use this data to make our communication more relevant.

Klaviyo tracking is only activated after you have given consent via our cookie banner or subscribed to our newsletter.

Changes

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects the way we process data already collected about you, we will notify you by email.

Contact

Contact details

MVDL Group B.V.
Industrieweg 10C
5145PV Waalwijk
Netherlands

Email: info@pyroproducts.nl

Contact person for privacy matters: Mikki van der Lee

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MVDL Group B.V.
Industrieweg 10C, 5145PV Waalwijk
Chamber of Commerce: 42023875
VAT: NL869347445B01

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