Shipping policy
Note: Please allow 1-2 extra business days delay during the holidays on our normal next-day delivery time. Due to the huge influx of packages at the carriers, it may take longer than usual.
Holiday overview: (NL)
| Ordered on: | Delivery date |
|---|---|
| Monday 22-12-2025 | Tuesday 23-12-2025 |
| Tuesday 23-12-2025 | *Wednesday 24-12-2025 |
| Wednesday 24-12-2025 | Monday 29-12-2025 |
| Thursday 25-12-2025 (1st Christmas Day) | Monday 29-12-2025 |
| Friday 26-12-2025 (2nd Christmas Day) | Monday 29-12-2025 |
| Saturday 27-12-2025 | Monday 29-12-2025 |
| Sunday 28-12-2025 (before 16:00) | Monday 29-12-2025 |
| Monday 29-12-2025 | Tuesday 30-12-2025 |
| Tuesday 30-12-2025 | *Wednesday 31-12-2025 |
| Wednesday 31-12-2025 | Saturday 03-01-2026 |
| Thursday 01-01-2026 (New Year's Day) | Saturday 03-01-2026 |
| Friday 02-01-2026 | Saturday 03-01-2026 |
*Note: On these days, carriers may choose to make fewer deliveries or no deliveries at all (for example in the evening) due to circumstances.
Disclaimer: Please note again that the above schedule is compiled for delivery under normal circumstances. In case of high volumes at sorting centers, delayed delivery may be chosen. We are not responsible for packages delivered late.
Regular shipping:
Netherlands: Do you place your order with us before 23:00? Then we will ship it the same day and your order will be at your home the next day! (Monday through Friday) Ordered on Saturday & Sunday? = Delivered on Tuesday.
Belgium: 1-2 working days
Germany: 2 working days
Austria: 2-3 working days
Other EU countries: 2-5 working days (check on the checkout page)
Unfortunately, postal services can experience delays. Once you have received the track and trace, the responsibility lies with the postal services. We regret any form of delay but ask for your patience. If a shipment takes longer than 1 week (or 72 hours within the Netherlands), please contact our customer service.
Shipping costs
Netherlands: Free shipping
Belgium: Free shipping
Germany: Free shipping
Austria: The cost is €6.95, shipping is free from €75.
Denmark: The cost is €6.95, shipping is free from €75.
Italy: The cost is €7.95, shipping is free from €75.
Spain: The cost is €7.95, shipping is free from €75.
Portugal: The cost is €7.95, shipping is free from €75.
Poland: The cost is €6.95, shipping is free from €75.
For other European countries, see shipping information at checkout.
Track and Trace
All our shipments are linked to a Track and Trace code. You will receive this by email after your order has been packed. It may take some time before your tracking code is active. (maximum 24 hours) You can enter the Track and Trace code on the pages of the carrier indicated.
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